We want you to feel completely confident when trying Collegia. If something isn’t right, we’re here to help.

Eligibility for Returns & Refunds

Because Collegia products are ingestible, we can only accept returns on unopened, unused items in their original packaging.

To qualify:

• The product must be unopened and sealed

• The return request must be made within 30 days of delivery

• The item must be in resellable condition

If your order arrives damaged or incorrect, please contact us immediately so we can make it right.

Non‑Returnable Items

For safety and quality reasons, we cannot accept returns on:

• Opened or used products

• Items without original packaging

• Products purchased from third‑party sellers

Refunds

Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method within 3–7 business days depending on your bank.

Shipping fees are non‑refundable.

Exchanges

If you received a damaged or defective item, we will replace it at no cost. Please email us with a photo of the issue so we can assist quickly.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service to ensure your return reaches us safely.

How to Start a Return

Email us at collegiasupport@gmail.com with:

• Your order number

• The item you’d like to return

• The reason for the return

Our team will respond with instructions within 24–48 hours.

Questions

If you need help with anything, we’re always here. Reach out anytime at collegiasupps@gmail.com.